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Last updated: 8 August 2026
Welcome to Avelissia.
These Terms of Service ("Terms") govern your use of our website, Avelissia.com (the "Site"), and your purchase of products from us.
The Site is operated by Vincent LIM, trading as Avelissia ("we", "us", or "our").
By accessing our Site or purchasing from us, you agree to these Terms. Please read them carefully before using our Site or placing an order.
Nothing in these Terms is intended to limit or exclude any rights you may have under applicable UK consumer law.
The Site is operated by:
Legal business name: Vincent LIM
Trading name: Avelissia
Business type: SOLE TRADER
Registered office/business address: 10 Rue de la Paix 75002, Paris
Company registration number: 901 197 723 00033
Email: support@avelissia.com
Telephone: +44 7458 041389
By using this Site, you confirm that you are legally capable of entering into a binding contract or that you have the appropriate permission to use the Site.
You must not use our products or services for unlawful purposes or use the Site in violation of applicable laws or regulations.
You must not transmit malicious code, viruses, or other material designed to interfere with the operation or security of the Site.
We reserve the right to restrict or terminate access to the Site where reasonably necessary, including in cases of fraud, abuse, security risks, or violations of these Terms.
We make reasonable efforts to ensure that product descriptions, images, sizes, colours, materials, prices, and other information displayed on the Site are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting, or manufacturing variations.
For fashion products, customers should review the applicable product description and size information before purchasing.
Where available, please refer to our Size Guide for additional sizing information.
We reserve the right to correct errors or inaccuracies in product information where necessary.
All products are subject to availability.
Adding a product to your shopping basket does not reserve that product.
If a product becomes unavailable after you place an order, we will notify you and, where appropriate, cancel the affected item or order and issue a refund for any amount already paid for the unavailable product.
Unless otherwise stated, all prices displayed on our UK store are in Pounds Sterling (GBP / £).
Non-VAT-registered business: Vincent LIM is not currently registered for VAT. Prices displayed are the prices payable for the products, excluding any separately disclosed delivery charges.
Delivery charges and any other applicable charges will be clearly presented during checkout before you submit your order.
We may change product prices at any time. Changes will not normally affect orders that have already been accepted, except where permitted by applicable law.
When you place an order through our Site, you are making an offer to purchase the products in your order.
After placing an order, you may receive an automated order confirmation acknowledging that we have received your order.
Receipt of an automated order confirmation does not necessarily mean that your order has been accepted.
The contract between you and us is formed WHEN WE SEND A DISPATCH CONFIRMATION
We reserve the right to decline or cancel an order where reasonably necessary, including where:
A product is unavailable;
Payment cannot be authorised;
Product or pricing information contains an obvious error;
We reasonably suspect fraudulent or unauthorised activity;
Delivery cannot be made to the provided address; or
The order violates these Terms or applicable law.
If we cancel an order after payment has been collected, we will refund the relevant amount to the original payment method as appropriate.
We accept the payment methods displayed during checkout.
These may include:
Visa
Mastercard
American Express
PayPal
Shop Pay
Apple Pay
Klarna
You agree to provide current, complete, and accurate billing and payment information when making a purchase.
We currently deliver to UNITED KINGDOM Orders are normally processed within:
1–2 BUSINESS DAYS
Estimated delivery after dispatch:
Delivery Time: 5–8 BUSINESS DAYS
Shipping costs are free
Delivery estimates are not guarantees unless expressly stated otherwise.
Additional information about processing, shipping, tracking, delays, and delivery is available in our Shipping Policy.
You are responsible for providing accurate and complete delivery information when placing your order.
If you discover an error in your delivery address, contact us immediately at support@avelissia.com.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Where a delivery problem occurs, please contact us so that we can investigate it with the relevant delivery provider.
Nothing in this section affects responsibility for delivery where applicable consumer law provides otherwise.
Our return window is 30 days, subject to our Returns & Refunds Policy and your applicable statutory rights.
To request a return, contact:
support@avelissia.com
Return instructions and the applicable return address will be provided in accordance with our Returns & Refunds Policy.
For change-of-mind returns, return shipping costs are:
PAID BY CUSTOMER
Approved refunds are issued to the original payment method.
Please review our Returns & Refunds Policy for complete information regarding eligibility, return procedures, refunds, exchanges, and applicable exclusions.
If you are a consumer in the United Kingdom, you may have statutory rights under UK consumer protection legislation.
Depending on the circumstances, these may include rights relating to goods that are faulty, not as described, or otherwise do not meet applicable legal requirements.
For certain distance contracts, consumers may also have statutory cancellation rights.
Nothing in these Terms or our other policies is intended to exclude, restrict, or otherwise affect rights that cannot lawfully be excluded or restricted.
Where you have a statutory right to cancel an online purchase, you may exercise that right in accordance with applicable UK law.
To notify us of a cancellation, contact:
Email: support@avelissia.com
Please include your name, order number, and sufficient information to identify the order.
Additional cancellation and return information can be found in our Returns & Refunds Policy.
If you receive a product that is faulty, damaged, or different from what you ordered, please contact us at:
support@avelissia.com
Please provide your order number, a description of the issue, and photographs where reasonably helpful.
We will review the issue and provide an appropriate resolution in accordance with applicable consumer rights.
From time to time, we may offer promotions or discount codes.
Promotions may be subject to:
Expiry dates;
Minimum purchase requirements;
Product exclusions;
Customer eligibility requirements; or
Other conditions disclosed with the promotion.
Unless otherwise stated, discount codes cannot be combined.
We reserve the right to correct, withdraw, or cancel a promotion where reasonably necessary, including where there has been an obvious technical or pricing error, subject to applicable law.
We make reasonable efforts to ensure that information on the Site is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
Where permitted by law, we may correct such errors and update information.
Nothing in this section affects orders or consumer rights where applicable law provides otherwise.
Our Site may use or link to services operated by third parties, including payment processors, delivery providers, analytics providers, social media platforms, and other service providers.
Your use of certain third-party services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites that we do not control, except to the extent responsibility cannot lawfully be excluded.
Our online store is hosted using Shopify.
Shopify provides the ecommerce technology that enables us to operate our online store.
Your personal information may be processed by Shopify and other providers as necessary to provide our ecommerce services. Please review our Privacy Policy for more information about how personal information is handled.
If you submit a product review, photograph, comment, feedback, or other content to us, you confirm that you have the right to provide that content.
You must not knowingly submit content that is unlawful, fraudulent, defamatory, infringing, misleading, abusive, or contains malicious technology.
Where permitted by law and our applicable review terms, we may moderate or remove content that violates these requirements.
We do not permit the knowing publication or creation of fake customer reviews or misleading testimonials.
Unless otherwise stated, content owned by Avelissia or Vincent LIM on this Site, including our original branding, logos, photographs, graphics, written content, and designs, is protected by applicable intellectual property laws.
You may use the Site for personal, non-commercial shopping purposes.
You may not reproduce, distribute, sell, commercially exploit, or otherwise use our protected content without permission, except where permitted by law.
Third-party trademarks, images, and other intellectual property remain the property of their respective owners.
You must not use the Site:
For unlawful or fraudulent purposes;
To violate applicable laws or regulations;
To infringe intellectual property rights;
To transmit malware or malicious code;
To attempt unauthorised access to our systems;
To interfere with the security or operation of the Site;
To collect information unlawfully; or
To impersonate another person or provide deliberately fraudulent information.
Our collection and use of personal information is governed by our Privacy Policy.
Our use of cookies and similar technologies is further explained in our Cookie Policy and applicable cookie controls.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.
If you are purchasing as a consumer, your statutory rights remain unaffected.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances for which we are not legally responsible.
We will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by applicable law.
Such events may include severe weather, natural disasters, transport disruption, strikes, telecommunications failures, government action, or other circumstances beyond our reasonable control.
If such an event materially affects your order, we will take reasonable steps to communicate with you and minimise disruption where practicable.
We may update these Terms from time to time to reflect changes to our services, business practices, or legal and regulatory requirements.
The latest version will be published on this page.
Changes will not retrospectively remove rights you already have under applicable law.
Last updated: 8 August 2026
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms are governed by the laws of ENGLAND AND WALES If you are a consumer, you may also benefit from mandatory protections available under the laws applicable to you.
Questions about these Terms or an order can be sent to:
Store name: Avelissia
Legal business name: Vincent LIM
Email: support@avelissia.com
Telephone: +44 7458 041389
Business address: 10 Rue de la Paix 75002, Paris
Company registration number: 901 197 723 00033
Website: Avelissia.com