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Last updated: 8 August 2026
Thank you for shopping with Avelissia.
We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and issues with faulty, damaged, or incorrect items are handled.
This policy applies to purchases made through Avelissia.com.
Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable UK consumer law.
We offer eligible returns within 30 days of receiving your order.
To request a return, please contact us at:
support@avelissia.com
To be eligible for a standard change-of-mind return, the item should be:
Unworn and unused, except as reasonably necessary to inspect it;
In its original condition;
Returned with its original tags attached, where applicable; and
Accompanied by your order number or other proof of purchase.
Please do not send a return without first contacting us for return instructions.
Your statutory rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods are not affected by these conditions.
To start a return, please email support@avelissia.com within 30 days of receiving your order.
Please include:
Your full name;
Your order number;
The item(s) you wish to return; and
Any relevant information about the return.
If your return is accepted, we will provide you with the appropriate return instructions and return address.
Items sent back to us without first requesting a return may not be processed correctly.
Please keep proof of postage or other shipping evidence until your return has been completed.
Please contact support@avelissia.com before returning any product.
Once your return request has been reviewed, we will provide you with the appropriate return address and instructions.
Do not automatically send returns to our business address unless we specifically instruct you to do so.
The return address may differ from our business/contact address.
For eligible change-of-mind returns, customers are responsible for the cost of returning the item.
Return shipping costs are not refundable unless required by applicable law or we confirm otherwise.
We recommend using a trackable shipping service and retaining proof of postage.
If an item is faulty, damaged, incorrect, or otherwise does not conform to the order or applicable legal requirements, please contact us before returning it. We will provide appropriate instructions and handle reasonable return costs where required by applicable law.
If you are a consumer in the United Kingdom purchasing online, you may have a statutory right to cancel certain purchases within 14 days after receiving the goods, subject to applicable exceptions.
To exercise an applicable cancellation right, you must clearly inform us of your decision to cancel.
You can contact us at:
Email: support@avelissia.com
Please include sufficient information for us to identify your order.
Where an applicable statutory cancellation right is exercised, the goods should normally be returned within the period required by applicable law after you notify us of the cancellation.
Our voluntary 30-day return policy is separate from, and does not replace or reduce, applicable statutory cancellation rights.
Once we receive and inspect your return, we will notify you of the outcome.
If the return is approved, the applicable refund will be issued to your original payment method.
We aim to process approved refunds within 5 business days after the returned item has been received and inspected.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
Our current standard shipping within the United Kingdom is free.
If paid delivery options are introduced in the future, eligible standard outbound delivery charges will be refunded where required by applicable consumer law.
Additional amounts paid for an enhanced or premium delivery option may not be refundable beyond the amount of the least expensive standard delivery option offered, where permitted by law.
Please inspect your order after delivery.
If you receive an item that is:
Faulty;
Damaged;
Incorrect;
Not as described; or
Otherwise not in conformity with the order,
please contact us at support@avelissia.com as soon as reasonably possible.
Please provide:
Your order number;
A description of the issue; and
Photographs of the item and/or packaging where reasonably helpful.
We will review the issue and provide an appropriate resolution in accordance with applicable UK consumer rights.
Depending on the circumstances and applicable law, this may include a repair, replacement, price reduction, refund, or another appropriate remedy.
You will not be required to bear return costs for faulty, damaged, incorrect, or otherwise non-conforming goods where applicable law requires us to cover those costs.
If you ordered the wrong size, no longer want the item, or otherwise change your mind, you may request a return within our 30-day return period, provided the item meets the applicable return conditions.
For these change-of-mind returns, the customer is responsible for the return shipping cost.
Please review the sizing information provided on the relevant product page before placing your order.
We do not currently process direct exchanges.
If you would like a different size, colour, or product, you may return an eligible item in accordance with this policy and place a new order separately.
This does not affect remedies available for faulty, damaged, incorrect, or otherwise non-conforming goods.
Certain products may be excluded from change-of-mind returns where permitted by applicable law.
These may include:
Items made or personalised specifically for you;
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the applicable legal conditions are met; and
Other products for which a statutory exception to cancellation rights applies.
Any applicable return restriction should be clearly disclosed on the relevant product page before purchase.
Please contact support@avelissia.com if you are unsure whether an item is eligible for return.
These exclusions do not remove rights you may have in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.
Unless a specific lawful restriction is clearly disclosed before purchase, eligible sale or discounted items may be returned under the same 30-day return policy.
Purchasing an item at a reduced price does not remove statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.
Customers may inspect products to determine their nature, characteristics, and functioning.
For returns that go beyond what is reasonably necessary to inspect the goods, we may take appropriate action regarding any diminished value where permitted by applicable law.
This does not affect rights relating to faulty or non-conforming goods.
If you contact us before your order has been dispatched, we will make reasonable efforts to cancel it.
We cannot guarantee cancellation once an order has entered processing or has been dispatched.
If the order has already been dispatched, you may need to follow the applicable return or statutory cancellation procedure after receiving it.
Where an order is successfully cancelled and payment has already been collected, the applicable refund will be issued to the original payment method.
Customers are responsible for ensuring that change-of-mind returns are sent using an appropriate delivery method.
We strongly recommend using a tracked service and keeping your proof of postage.
If a return is lost in transit, please contact the carrier used to send the return and notify us at support@avelissia.comso that we can review the circumstances.
Nothing in this section limits rights or responsibilities that cannot lawfully be excluded.
Refunds are normally issued to the same payment method used for the original purchase.
We cannot normally issue a refund to a different card, bank account, or payment method.
If the original payment method is no longer available, please contact us and we will determine the appropriate solution with the relevant payment provider.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or otherwise affect your statutory rights under applicable UK consumer protection law.
Your statutory rights may provide remedies beyond our voluntary 30-day return policy, particularly where goods are faulty, damaged, not as described, or otherwise fail to meet applicable legal requirements.
Where this policy conflicts with a mandatory statutory consumer right, the applicable statutory right will prevail.
We may update this Return & Refund Policy from time to time to reflect changes to our business practices, services, or applicable requirements.
The latest version will be published on this page together with the updated date.
Changes to this policy will not remove rights that customers already have in relation to existing purchases under applicable law.
If you have questions about a return, refund, cancellation, or product issue, please contact us:
Store name: Avelissia
Legal business name: Vincent LIM
Email: support@avelissia.com
Telephone: +44 7458 041389
Business address: 10 Rue de la Paix, 75002 Paris, France
Website: Avelissia.com
Customer service hours: Monday–Friday, 8:00 AM–4:00 PM (UK time)
We aim to respond to customer enquiries within 24 hours.