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Last updated: 8 August 2026
This Privacy Policy describes how Avelissia, operated by Vincent LIM ("Avelissia", "we", "us", or "our"), collects, uses, stores, and shares your personal information when you visit, use our services, make a purchase from Avelissia.com (the "Site"), or otherwise communicate with us.
We take the privacy of our customers and visitors seriously and aim to handle personal information transparently and in accordance with applicable data protection laws.
Please read this Privacy Policy carefully.
For the purposes of applicable data protection law, the business responsible for the processing of your personal information is:
Store name: Avelissia
Business owner: Vincent LIM
Business address: 10 Rue de la Paix, 75002 Paris, France
Email: support@Avelissia.com
Telephone: +44 7458 041389
Website: Avelissia.com
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
The personal information we collect depends on how you interact with our Site and services.
We may collect the following categories of personal information.
This may include:
Your name;
Email address;
Telephone number;
Billing address; and
Shipping address.
When you make or attempt to make a purchase, we may collect information such as:
Products ordered;
Order number;
Purchase history;
Billing information;
Shipping information;
Order status;
Returns and refunds; and
Transaction-related information.
Payments are processed through the payment methods and payment service providers available through our checkout.
Depending on the payment method you choose, payment information may be processed by Shopify and/or the relevant third-party payment provider.
We do not intentionally store complete payment card details directly on our own systems where those details are handled by our payment providers.
If customer accounts are available on our Site, we may collect information associated with your account, including:
Name;
Email address;
Account credentials or authentication information;
Order history; and
Account preferences.
When you contact us, we may collect information contained in your communication, including your:
Name;
Email address;
Order number;
Message;
Photographs or attachments you provide; and
Other information necessary to respond to your request.
When you visit our Site, certain technical information may be collected automatically.
This may include:
IP address;
Browser type;
Device type;
Operating system;
Device identifiers;
Pages viewed;
Referring URLs;
Interaction with the Site;
Date and time of visits; and
Cookie or similar technology information.
We may collect personal information:
Directly from you, for example when you place an order, contact us, create an account, subscribe to marketing communications, or request a return.
Automatically, through cookies and similar technologies when you interact with our Site.
From service providers, such as Shopify, payment processors, delivery providers, analytics services, or other companies that help us operate our business.
From advertising or marketing partners, where applicable and permitted by law.
We may use your personal information to:
This includes using information to:
Process and fulfil orders;
Process payments;
Confirm transactions;
Arrange shipping and delivery;
Provide tracking information;
Manage returns and refunds;
Maintain customer accounts; and
Provide customer support.
We may use your contact information to:
Send order confirmations;
Send shipping and delivery updates;
Respond to questions;
Provide information about returns or refunds;
Send service-related communications; and
Notify you about important changes affecting your order or our services.
We may process information where reasonably necessary to:
Detect suspected fraud;
Prevent unauthorised transactions;
Protect customers;
Protect our Site and systems; and
Investigate suspicious or unlawful activity.
We may use information to understand how customers interact with our Site, diagnose technical problems, improve functionality, and develop our services.
Where permitted by applicable law, we may use personal information to send marketing communications or measure and improve advertising.
Where consent is required, we will seek appropriate consent before using relevant information for these purposes.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email.
Where UK or European data protection law applies, we rely on an appropriate legal basis when processing personal information.
Depending on the activity, this may include:
We may process information where necessary to fulfil a contract with you or take steps at your request before entering into a contract.
For example, this may include processing your order, payment, delivery, return, or refund.
We may process personal information where necessary to comply with applicable legal, accounting, tax, regulatory, or other obligations.
We may process information where necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your applicable rights and interests.
This may include activities relating to fraud prevention, security, customer service, and improving our business.
For certain activities, such as some forms of marketing, advertising, analytics, or use of non-essential cookies, we may rely on your consent where required by applicable law.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our Site, process orders, and provide our online shopping services.
As part of providing these services, Shopify may process personal information relating to customers and visitors.
Shopify may process information in countries outside the country in which you live.
For further information about Shopify's handling of personal information, you can review Shopify's privacy information directly through Shopify.
Payments made through our Site are processed using the payment options available at checkout.
Depending on your selected payment method, information may be processed by Shopify and/or the relevant payment provider.
Payment providers may process personal information according to their own privacy policies and legal obligations.
We recommend reviewing the privacy information of the payment provider you choose where you would like further details about its processing practices.
We may share information necessary to fulfil and deliver your order with shipping, logistics, fulfilment, and delivery providers.
This information may include:
Your name;
Delivery address;
Telephone number;
Email address;
Order or parcel information; and
Other information reasonably necessary to complete delivery.
We only provide information reasonably necessary for the relevant service.
Our Site may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Operate essential Site functions;
Maintain shopping cart functionality;
Remember preferences;
Improve Site performance;
Understand Site usage;
Measure traffic and conversions;
Prevent fraud; and
Support advertising or marketing where permitted.
Some cookies are necessary for the Site to operate, while others may be optional.
Where required by applicable law, non-essential cookies and similar technologies will only be used after obtaining the appropriate consent.
Visitors should be provided with appropriate controls to accept, reject, or manage applicable non-essential cookies.
You may also be able to manage cookies through your browser settings.
We may use analytics and advertising services to understand Site performance and measure or improve our marketing.
GOOGLE ADS
These providers may collect information through cookies, pixels, tags, or similar technologies.
Where consent is legally required for such technologies, we will seek consent before activating them.
If we use Google services such as Google Ads information may be processed by Google in connection with those services.
Depending on the services enabled and your consent choices where applicable, this may include device, browser, interaction, conversion, or advertising-related information.
We configure our use of these services in accordance with applicable requirements and provide consent controls where legally required.
We may share personal information with third parties where reasonably necessary to operate our business or where otherwise permitted or required by law.
These parties may include:
Shopify and ecommerce service providers;
Payment processors;
Shipping and fulfilment providers;
Customer service providers;
IT and hosting providers;
Analytics providers;
Advertising and marketing providers;
Fraud prevention and security providers;
Accountants, lawyers, insurers, or other professional advisers; and
Government authorities, regulators, courts, or law enforcement where legally required.
We may also disclose relevant information in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable legal requirements.
We do not disclose personal information simply because a third party requests it. We require an appropriate basis for disclosure.
Some of our service providers may process or store personal information outside the United Kingdom, France, or the European Economic Area.
Where applicable data protection law requires safeguards for an international transfer, we take appropriate steps or rely on appropriate transfer mechanisms intended to protect personal information.
These mechanisms may include applicable adequacy decisions, approved contractual protections, or other lawful safeguards.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The appropriate retention period depends on factors including:
The nature of the information;
The reason it was collected;
Our contractual obligations;
Legal, accounting, and tax requirements;
Fraud prevention and security requirements; and
The need to establish, exercise, or defend legal claims.
When personal information is no longer reasonably required, we may delete, anonymise, or otherwise handle it in accordance with applicable requirements.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and should not share passwords or other authentication information with others.
Depending on where you live and the applicable data protection law, you may have rights relating to your personal information.
These may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information in certain circumstances;
Request restriction of certain processing;
Object to certain processing;
Request portability of certain personal information;
Withdraw consent where processing is based on consent; and
Lodge a complaint with an applicable data protection authority.
These rights may be subject to legal conditions, limitations, or exceptions.
To exercise an applicable privacy right, please contact:
support@Avelissia.com
We may need to verify your identity before processing certain requests.
Where permitted, we may send you marketing emails about Avelissia products, offers, or other relevant information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing messages.
You may also contact us at support@avelissia.com.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service communications relating to your orders or account.
Our Site and products are not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us at support@avelissia.com so that we can review the situation.
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy or security practices of websites or services that we do not control.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our business, Site, services, technologies, or applicable legal requirements.
When we update this policy, we will publish the revised version on this page and update the "Last updated" date where appropriate.
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how we handle personal information, please contact us:
Store name: Avelissia
Business owner: Vincent LIM
Email: support@Avelissia.com
Telephone: +44 7458 041389
Business address: 10 Rue de la Paix, 75002 Paris, France
Website: Avelissia.com
Customer service hours: Monday–Friday, 8:00 AM–4:00 PM (UK time)
We aim to respond to customer enquiries within 24 hours.
If you have a concern about how we process your personal information, please contact us first at support@avelissia.com so that we can investigate your concern.
Depending on the data protection law applicable to you, you may also have the right to lodge a complaint with the competent data protection supervisory authority.
Nothing in this section affects any rights available to you under applicable data protection law.