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Last updated: 8 August 2026
Thank you for shopping with Avelissia.
This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.
Avelissia is operated by Vincent LIM. If you have any questions regarding your order or delivery, please contact us using the details provided at the bottom of this policy.
We currently ship orders to customers within the United Kingdom.
At this time, we do not offer delivery to destinations outside the United Kingdom through our online store.
If we expand our delivery destinations in the future, this policy will be updated accordingly.
Orders are normally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding applicable public holidays.
Order cut-off time: 12:00 PM (UK TIME)
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing time refers to the time required to prepare your order for shipment and is separate from the estimated delivery time.
During unusually busy periods, promotions, or circumstances outside our reasonable control, processing may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to inform you.
Once your order has been processed and dispatched, the estimated delivery time is:
United Kingdom: 5–8 business days
The total estimated time from placing your order to delivery is therefore normally approximately:
Processing: 1–2 business days
Delivery: 5–8 business days
Estimated total: 6–10 business days
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transportation disruption, unusually high order volumes, or other logistical issues.
We currently offer:
Standard Shipping: FREE
There is currently no minimum order value required to qualify for standard free shipping within the United Kingdom.
Any applicable shipping charge will always be clearly displayed at checkout before you complete your purchase.
We do not intentionally add undisclosed mandatory shipping charges after an order has been submitted.
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order details carefully.
If you notice an error in your order or delivery information, contact us as soon as possible at support@avelissia.com.
We cannot guarantee that an order can be modified after it has entered processing or has been dispatched.
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available for the relevant shipment, the confirmation will include your tracking information or a link that allows you to follow the delivery status of your parcel.
Please allow some time after dispatch for tracking information to become active in the carrier's system.
If you have not received tracking information when you expected it, please contact us at support@avelissia.com with your order number.
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please ensure that your:
Full name;
Street address;
House or flat number;
City;
Postcode; and
Other relevant delivery information
are correct before completing your order.
If you discover an error after placing your order, contact us immediately at support@avelissia.com.
We will make reasonable efforts to assist where possible, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
If a parcel cannot be delivered because the delivery information supplied by the customer is incomplete or incorrect, or because delivery cannot be completed for another reason, the parcel may be returned to the sender or otherwise handled by the carrier.
If this occurs, please contact us at support@avelissia.com.
We will review the circumstances and advise you of the available options.
Any additional shipping charges resulting from incorrect customer-provided delivery information may be the customer's responsibility where permitted by applicable law.
This does not affect your statutory consumer rights.
While we aim to deliver all orders within the estimated timeframe, occasional delays may occur.
Possible causes include:
Courier or postal delays;
Severe weather;
Public holidays;
Transportation disruption;
Unusually high order volumes;
Operational or logistical disruption; or
Other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at support@avelissia.com and provide your order number.
We will review the available tracking information and, where appropriate, investigate the delivery with the relevant shipping provider.
Nothing in this section limits any rights you may have under applicable UK consumer law.
If you believe your parcel has been lost in transit, please contact us at support@avelissia.com with your order number.
We will review the tracking information and, where necessary, investigate the shipment with the relevant carrier.
Where an order is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer rights and the circumstances of the order.
If your order arrives damaged, please contact us as soon as reasonably possible at:
support@avelissia.com
Please include:
Your order number;
A description of the issue;
Photographs of the damaged item and/or packaging where reasonably helpful.
We will review the issue and provide an appropriate resolution in accordance with applicable consumer rights.
Please do not dispose of the damaged product or packaging until we have responded, where reasonably practicable, as this information may assist with the investigation.
If you receive an item different from the item you ordered, please contact us at support@avelissia.com.
Please provide your order number and details of the incorrect item.
We will review the issue and provide appropriate instructions and a resolution.
In some circumstances, items from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate shipping confirmations or tracking information.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
Shipping and delivery are separate from our return process.
We currently offer eligible returns within 30 days, subject to the conditions described in our Returns & Refunds Policy and applicable consumer rights.
For change-of-mind returns, the customer is responsible for return shipping costs, as described in our Returns & Refunds Policy.
Faulty, damaged, incorrect, or otherwise non-conforming goods may be subject to different rights and procedures under applicable consumer law.
Please review our Returns & Refunds Policy before returning an item.
Nothing in this Shipping Policy is intended to exclude, restrict, or otherwise affect rights that consumers may have under applicable UK consumer protection law.
Where there is a conflict between this policy and a mandatory consumer right, the applicable statutory consumer right will prevail.
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, delivery services, business operations, or applicable requirements.
The latest version will be published on this page with the updated date.
Changes will not remove rights that customers already have under applicable law in relation to existing orders.
If you have questions about shipping, tracking, or delivery, please contact us:
Store name: Avelissia
Legal business name: Vincent LIM
Email: support@avelissia.com
Telephone: +44 7458 041389
Business address: 10 Rue de la Paix 75002, Paris
Website: Avelissia.com
Customer service hours: Monday – Friday : 8:00 AM - 4:00 PM (UK TIME)
We aim to respond to customer enquiries within 24 hours.